Knowledge Management Processes Research Articles

Mapping research on knowledge management in family firms: a bibliometric analysis

Purpose Given the growing interest in the topic of knowledge management (KM) in family firms (FFs) and the subsequent increasing number of papers published, this study aims to review the field to identify and analyze the main themes and trends. Design/methodology/approach This study applies bibliometric techniques to a sample of 146 papers published from 2007 to 2023 and their 8,126 unique cited references. Bibliometric coupling is performed on the sample papers to explore the current intellectual structure of the field of KM in FFs, whereas cocitations analysis is performed to investigate the different literature streams that served as roots for the development of such a field. Findings Bibliographic coupling reveals that sample papers can be grouped into four clusters, and, through papers content analysis, the author identifies their core themes as knowledge sharing, innovation, knowledge-based dynamic capabilities and intellectual capital. Cocitation analysis of the cited references revealed four main clusters that can be considered the literature streams that served as roots for the development of the field, i.e. knowledge-based view, socioemotional wealth, strategic management and social capital (as a theory and as a resource). Originality/value This study contributes to the literature on KM in FFs by extending prior systematic review efforts with bibliometric analyses and combining these results to highlight connections between the main research themes around which scholars have debated (i.e. the clusters identified through bibliometric coupling) and their theoretical foundations (i.e. the clusters identified through cocitation analysis). This study also has practical implications by synthesizing and informing managers about FFs’ advantages and weaknesses in the KM process.

إدارة المعرفة وأثرها على الرشاقة التنظيمية: دراسة تطبيقية على أمانة الرياض

The study aimed to investigate the impact of knowledge management on organizational agility at the Riyadh Municipality. The study employed a descriptive-analytical methodology, with the researcher developing a questionnaire consisting of 47 items. A total of 103 questionnaires were distributed, and 84 were retrieved, with 76 valid questionnaires for analysis, representing 73.8% of the study population. Data related to the study variables were collected and analyzed using the Statistical Package for the Social Sciences (SPSS). The results indicated that both knowledge management and organizational agility at the Riyadh Municipality were assessed at a moderate level. Furthermore, the results demonstrated a statistically significant impact of knowledge management, including its dimensions (knowledge generation, storage, sharing, and application), on organizational agility at the Riyadh Municipality. The study recommended the necessity of organizing training programs and workshops to familiarize employees at the Riyadh Municipality with various knowledge management processes and their importance in facilitating work procedures and increasing productivity.

متطلبات تطبيق إدارة المعرفة لتحسين الإدارة الإلكترونية بالمؤسسات التعليمية في ظل التحوّل الرقمي: دراسة تحليلية

The study aimed to reveal the requirements for applying knowledge management to improve electronic management in educational institutions in light of digital transformation. The study followed the deductive approach and the descriptive analytical approach by referring to previous studies and deriving concepts related to knowledge management applications in the context of educational institutions, and analyzing statistical reports for the Information Technology Department at the Ministry of Education. The study concluded that to apply knowledge management (discovery, generation, sharing, implementation and sustainability) to improve electronic management in educational institutions: Organizational requirements: include strategic planning for the transformation process towards the digital world, leadership and administrative support, and the commitment of senior management to support... The electronic administration project and the flexible organizational structure were adopted, and legislative frameworks were established and updated in accordance with developments, and the material and technical requirements: such as infrastructure, the availability of programs and applications, the design of database system software such as “Oracle”, the presence of communication networks, service centers, and the availability of electronic means necessary to benefit from the services provided by the administration. Electronic and human requirements: educating and training employees to develop the skills of applications of knowledge management processes in electronic administration. Attracting the best qualified individuals in the fields of information systems and software, creating effective systems to retain, develop and motivate individuals, and financial requirements: providing financial support and security requirements: represented in information security, ensuring and protecting the database, and providing privacy and confidentiality to protect the information, and recommended the importance of achieving the requirements by relying on practical methods. Which requires the availability of leading expertise and specializations for digital transformation, and the use of knowledge management to manage the use and activation of technologies to provide opportunities for digital transformation.

Knowledge management in the care for people with intellectual disabilities during the COVID‐19 pandemic

AbstractThe study aimed to gain insight into knowledge management in the intellectual disabilities (ID) care sector during the COVID‐19 pandemic. We explored and described how knowledge producers, intermediaries, and knowledge users experienced knowledge management during this crisis situation, the responses to the specific knowledge needs in the ID‐care sector, and changes in roles and collaboration during this period. Twenty‐five individual in‐depth semi‐structured interviews were conducted with knowledge producers, intermediaries, and knowledge users in the Dutch ID‐care sector. An inductive thematic analysis was conducted. Three key themes were identified: (1) knowledge needs during the COVID‐19 pandemic, (2) experiences with knowledge management, and (3) roles and collaboration in knowledge management. There was an urgent need for specific ID‐related knowledge and how to translate available evidence for the general population into ID‐care settings. In knowledge management, the focus was on knowledge production and exchange, with validation and application receiving less attention. Within stakeholder groups, collaboration and knowledge exchange were intensified by existing or new knowledge infrastructures. Between stakeholder groups, knowledge producers and users created short lines to exchange needs and produce knowledge. This paper provides unique insights into knowledge management in the Dutch ID‐care sector during the COVID‐19 pandemic. Implications are discussed to improve future knowledge management processes. Support with knowledge validation and local knowledge infrastructures (complementary to centralized national knowledge infrastructures) help to assess the reliability and usefulness of knowledge and improve its use in practice during future pandemic‐related crisis situations.

Harnessing knowledge management for green product competitive advantage with green process innovation as a mediator

Knowledge Management makes businesses sustainable and enhances their competitive edge. Therefore, this study aims to investigate the relationship between knowledge management and green product competitive advantage through the mediating role of green process innovation. To achieve the sustainability goals of Industry 5.0, workplace technology management can play a role in fostering the type of skill development that is necessary in this context. This study used a convenience sampling technique, where 200 responses were obtained via online Google form. The goodness of the sample was confirmed with the help of G∗Power (3.1.9.2) software, which calculated a sample size of 188. This study has empirically tested the four dimensions of the knowledge management process: Acquisition, creation, storage and retrieval, and utilization of knowledge with green innovation (green process innovation) and green product competitive advantage. All dimensions of knowledge management except knowledge creation showed a significant positive effect on green process innovation and an indirect positive impact on green product competitive advantage. This study has analyzed those dimensions of knowledge where knowledge is acquired, created, stored & retrieved, and utilized, and these have not been investigated in earlier empirical research more often concerning the green innovation leading toward the green product competitive advantage. Through this research, the managers will integrate the knowledge management system into the organization's processes to make organizations more innovative by acquiring, storing, and utilizing new knowledge. Organizations will step forward and gain a competitive advantage in line with sustainable development goals and principles of Industry 5.0.

Knowledge Management Capabilities on the Performance of Startup Companies: Evidence from Startups in Kerala

Purpose: The purpose of the study is to point out the importance of knowledge management in startup companies. For this, four knowledge management processes—knowledge acquisition, conversion, application, and protection—that may have an impact on startup companies' performance are closely examined.  Design, Methodology, and Approach: The empirical research was conducted by participating 250 startup companies that are registered in the Kerala startup mission from 2015 to 2020, and structural equation modeling (SEM) was applied to determine the relationship between the knowledge management process and startup performance.  Findings: The study supports the resource-based view theory by stating that knowledge management is essential for newly established ventures. It has been found that both knowledge conversion and protection play significant roles in the performance of startup companies. While acquisition and application are insignificant.  Social Implication: This study has several implications, one of which is that institutions and government bodies should focus on implementing knowledge management strategies.  Research Limitation: The study has some drawbacks, including the fact that it only included 250 startup companies from Kerala and had a limited sample size. Therefore, generalizations in a global setting are challenging. Second, other intangible assets that fall beyond the scope of the study also have an impact on how well startup businesses perform.  Originality or Value: The study gives startup founders insight into how knowledge management is important at each stage of their firm's life cycle and affects their ability to raise startup funding.Paper Type: Research Paper

The Influence of Green Leadership and Entrepreneurship on the Sustainability of Manufacturing Companies: Mediation of Green Innovation and Knowledge Management

<em>The industrial sector is one of the main contributors to Indonesia's economic development and GDP. However, the growth of the manufacturing industry cannot be separated from negative effects such as waste or emissions produced. The industrial sector is under pressure to immediately reduce the impact of its production emissions and waste on the environment. It needs to transform in a greener direction to improve the company's sustainability performance which consists of 3 aspects, namely economic, environmental, and social. This research will examine the influence of green transformational leadership, knowledge-oriented leadership, and green entrepreneurial orientation on corporate sustainability performance through the mediating role of green innovation and knowledge management processes. The research will be carried out using qualitative methods on 133 manufacturing industries in Indonesia with Structural Equation Modeling (SEM) analysis with the Partial Least Square (PLS) method to test the hypothesis. The results of this research show that the role of mediation has a positive influence on the company's sustainability performance, especially the knowledge management process which can act as a mediator between green transformational leadership, knowledge-oriented leadership, and green entrepreneurial orientation and the company's sustainability performance.</em>

Trends in Knowledge Capturing and Its Success Factors: A Systematic Literature Review

Knowledge management (KM) is a systematic approach that facilitates the development, dissemination, and creation of value from information and knowledge within an organization. Knowledge management is deemed the most valuable asset for many organizations. However, the implementation of a knowledge capturing model is still a challenging task. In this research, a Systematic Literature Review (SLR) methodology is employed to identify and analyze diverse approaches to capturing and utilizing knowledge in various organizational domains. The search process is executed across five databases, namely, Scopus, Science Direct, Emerald Insight, Taylor & Francis Online, and IEEE. The study findings reveal a total of 24 knowledge capture methods employed across diverse organizational contexts and knowledge types. Among these methods, the questionnaire was mentioned in 4 articles, an interview in 2 articles, and an expert interview in two articles. The success factors were classified into 20 types, including common knowledge, organizational capabilities, quality of knowledge, trust and acceptance, leadership capabilities, feedback and learning, performance measurement, reward and recognition, efficiency, knowledge management integration, organizational culture, knowledge managers tools and techniques, effectiveness, motivation, information technology, and knowledge management process, training, knowledge representation, and collaboration. Additionally, the identified trending methods and eight key success factors that influence implementation of various knowledge capture models add a new understanding of the critical elements for success in knowledge capture initiatives. This review, in accordance with PRISMA guidelines, provides a foundation for future research efforts in knowledge acquisition and systematic literature review.

KNOWLEDGE MANAGEMENT IN THE CONDITIONS OF INDUSTRIAL ENTERPRISES INTELLECTUALIZATION AND DIGITALIZATION DEVELOPMENT

Objective. The purpose of the research is to deepen the methodological and applied foundations of knowledge management in the conditions of industrial enterprises intellectualization and digitalization development. Methodology. The methodological basis of the research article is a set of theories and concepts that contribute to a full understanding of the knowledge management process of the content at an enterprise in the context of intellectualization and digitalization: theories of knowledge economy, entrepreneurship, institutionalism, microeconomic theory of knowledge management, theory of new knowledge acquisition; the concept of information society; the concept of intellectual capital; the concept of social capital. The methodology is based on system analysis as a scientific method of researching the enterprise knowledge management functions. The study used quantitative and qualitative methods of data and information collection and analysis; methods of analytical, situational analysis and synthesis; comparative analysis, generalization of scientific experience of modern theoretical research, and a systemic and integrated approach. Results. The article outlines the important role of knowledge management in creating competitive advantages, increasing the value of enterprises and ensuring their long-term sustainable development. A new understanding of the essence of the categories of “knowledge management of an industrial enterprise” and “knowledge management system of an industrial enterprise” has been proposed. A theoretical generalization of the concept of knowledge management of industrial enterprises has been carried out. The article describes new trends in the knowledge management system based on the synergistic relationship between technological components and behavioral aspects in management. The scientific novelty lies in improving the methodology and concept of an integrated knowledge management system and methodological support for its effective practical application. The implementation of the knowledge management system in the conditions of intellectualization and digitalization is substantiated, which improves knowledge accumulation processes, integrates knowledge into the field of the enterprise activity and ensures the exchange of knowledge between employees and key stakeholders. Modern knowledge management tools that enable intellectualization and high-quality digitalization of an enterprise are identified. Recommendations for improving knowledge management at industrial enterprises have been developed, as well as mechanisms for their practical implementation have been proposed. Practical significance of the obtained results. The author’s developments and recommendations can be used to effectively use the intellectual potential of an enterprises to increase economic added value through the growth of organizational knowledge.

FUNDAMENTAL CONCEPTS IN ORGANIZATIONAL KNOWLEDGE MANAGEMENT

The purpose of this article is to provide a comprehensive review and critical examination of knowledge management (KM) concepts, processes, and tools, highlighting their significance for enhancing competitiveness in today's business landscape. We trace the evolution of KM, delineating key processes such as knowledge creation, sharing, and application, and classify KM tools into technical and non-technical categories, underscoring their complementary roles. Through a detailed literature review, we identify and tackle the predominant challenges in KM, particularly emphasizing the difficulties associated with managing tacit knowledge. Our findings reveal innovative strategies for leveraging information technology in KM to automate decision-making processes and foster novel applications. Furthermore, we propose practical solutions for the efficient storage and sharing of tacit knowledge, addressing a critical gap in the literature. The study not only enriches the KM field by providing a synthesized overview of existing research but also contributes novel insights by highlighting specific challenges and offering evidence-based recommendations for practitioners. In conclusion, our research elucidates the multifaceted benefits and challenges of KM, paving the way for future studies to explore uncharted territories in the KM landscape.

Social Recommendation Framework: A Case Study of Chinese Long-Stayers in Chiang Mai

Chiang Mai (CNX), a popular city in northern Thailand, has attracted an increasing number of Chinese visitors to stay for a long term for diverse purposes, which facilitates local economic and cultural development. As social networks (SNs) are widely used to disseminate information and accelerate problem-solving, social recommendations (SRs) can be generated correspondingly to address the diverse and dynamic long-term residential demands of Chinese users in a multicultural context. This research aims to develop an SN-based recommendation framework for Chinese long-stayers in CNX to address the social recommendation problems for target long-stay users in a cross-cultural context. This paper employed a mixed-method research design based on the knowledge management processes to acquire, store, share and apply knowledge needed for SN analysis. The results showed that the proposed framework effectively provides filtering and efficient SRs that enable Chinese users to make decisions and formulate strategies during their long-term residence in CNX. The preliminary work also illustrates the positive impact of individual demographic and SN characteristics on the performance of SRs that researchers and practitioners need to develop innovative business and management strategies regarding Chinese long-stayers in a cross-cultural context. Further studies are required to identify additional factors to enhance the effectiveness and utility of SRs for Chinese long-term residents in a cross-cultural environment.

How Does Knowledge Management Matter for Supply Chain Resilience?

Disruption events highlight the importance of supply chain resilience (SCR) and leave managers wondering what characteristics can help firms survive and recover. This study employs the knowledge-based theory to investigate factors contributing to SCR. Using data collected from 220 manufacturing firms in China, this study empirically examines the proposed research model. Results indicate KM processes (i.e., creation, sharing, utilization) significantly influence SCR, with collaborative innovation capability (CIC) mediating the relationship between KM and SCR. Interestingly, social media use positively moderates the relationship between knowledge sharing/utilization and CIC, while this effect is absent for the relationship between knowledge creation and CIC. These findings enrich the existing literature on knowledge management and supply chain management, offering managerial insights for effective knowledge strategies and resilience improvement.

Synergy between marketing strategies 4.0 and knowledge management processes in small and medium enterprises

In an era marked by digital transformation, SMEs face the imperative of embracing Marketing Strategies 4.0 to remain competitive and sustainable. This paper, grounded in an extensive literature review, explores the profound impact of Marketing Strategies 4.0 on SMEs. Challenges encountered by SMEs in adopting Marketing Strategies 4.0 are discussed, including financial limitations and resistance to technological change. This scientific paper investigates the convergence of Marketing Strategies 4.0 and Knowledge Management Processes within the context of Small and Medium Enterprises (SMEs). In today's digital landscape, SMEs face unique challenges in harnessing the power of data-driven marketing while effectively managing their organizational knowledge. Marketing Strategies 4.0 are explored, shedding light on how SMEs can position themselves for continued success. In conclusion, this paper underscores the pivotal role of Marketing Strategies 4.0 in the SME landscape and offers guidance for SMEs to navigate the digital marketing terrain, drawing from the wealth of knowledge within the literature. As SMEs play a pivotal role in economic development, understanding the symbiotic relationship between modern marketing strategies and knowledge management is essential for sustainable growth in the 21st century.

The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia

This study examines the effect of Knowledge Management (KM) processes on organizational performance in Saudi Arabian service organizations. It focuses on knowledge creation, capture, sharing, and application, and examines their effects on quality, operational, and innovation performance. While the service sector can enhance operational efficiencies through effective KM implementation, the extent of this impact, particularly in terms of quality and operational performance in developing countries like Saudi Arabia, remains underexplored. The study uses a quantitative methodology, obtaining 605 valid responses from Saudi service sector managers through an online self-reported questionnaire. Structural equation modeling validates the research model and tests the hypotheses. Results indicate that knowledge sharing has a nonsignificant effect, while knowledge creation, capture, and application have substantial impacts. Specifically, knowledge application significantly improves operational performance, while knowledge creation influences quality and innovation performance. Organizations are advised to understand their KM processes’ structure to effectively implement and leverage their impact on performance. Emphasizing knowledge sharing through personalized communication channels, employee development opportunities, and effective incentive systems is recommended to sustain engagement and motivation. Furthermore, prioritizing KM tools and technology for seamless knowledge flow across organizational levels and implementing collaborative tools can enhance innovative capabilities, adaptability, and competitive advantages.

Unravelling the nexus: exploring the dynamics of knowledge hoarding, and project success in the IT sector

ABSTRACT This study examines the complicated links between knowledge hoarding, knowledge management, knowledge worker productivity, and project success. It aims to investigate the detrimental effects of knowledge hoarding on knowledge management, as well as the correlation between the knowledge management process and project success as measured through knowledge worker productivity. Knowledge hoarding is described in this study through the lens of cognitive motivational relational theory, and as a knowledge management barrier is explained through the lens of the knowledge-based perspective of the firm. Questionnaires are utilised to survey 405 Pakistani IT personnel via convenience sampling. For the analysis of data, Smart PLS-4 is employed, and Structured Equation Modelling is conducted. It is evident that knowledge hoarding does not affect IT firm knowledge management and project success. Productivity partially mediates the relationship between knowledge management process and project success. Finally, theoretical contributions and practical implications are discussed besides future research directions.

The relationship between humble leadership and employee innovative behavior in Chinese Intangible Cultural Heritage (CICH) SMEs: Mediated-moderating effect of knowledge sharing and absorptive capacity

This research focuses on small and medium-sized enterprises (SMEs) within China's intangible cultural heritage (CICH) sector and investigates the relationships between employee innovative behavior (EIB), humble leadership (HL), knowledge sharing (KS) and absorptive capacity (AC). It examines how knowledge sharing, as a mediator, impacts EIB, considering the moderating role of AC. This study aims to address the knowledge gap regarding how leadership and knowledge management processes affect individual-level outcomes, such as creative behavior and problem-solving skills. This research is especially vital for the CICH sector in China, as it offers the first systematic exploration of employee innovative behavior in this area. By providing evidence-based management strategies, the study contributes to both theoretical understanding and practical application, supporting the innovation, sustainable growth, and international competitiveness of CICH SMEs. It also offers policymakers empirical insights to nurture the sector, ensuring the preservation and evolution of China's intangible cultural heritage.

Knowledge management capability of National Commission on Muslim Filipinos (NCMF) Region IX-B vis-à-vis knowledge management process, knowledge management infrastructure, intellectual capital, and organizational performance

Knowledge management capability of National Commission on Muslim Filipinos (NCMF) Region IX-B vis-à-vis knowledge management process, knowledge management infrastructure, intellectual capital, and organizational performance

Role of Knowledge Management Process in Fostering Employee Performance: Assessing the Moderating Effect of Smart Technologies

Purposes-The Patients are considered Customers in the Healthcare sector. So, they expect high-quality services and the best employee performance. Patient’s awareness of the service's excellence in healthcare is considered one of the main factors in measuring the service's quality. Therefore, this study aims to examine the link of the knowledge management process (KMP) with the performance of the employees in the health cluster of Hail. This study also focuses on the moderating role of smart technologies between the Knowledge management process and employee performance in the case of the Hail health cluster. Design/Methodology/Approach- Data was collected from the employees of Hail health cluster, Saudi Arabia. The sample size for the data analysis is 380, and data is gathered from May to August 2023 with the help of a well-structured questionnaire. Findings are extracted with the help of Smart PLS. Findings- The results of the current study illustrate that the knowledge management process has a positive relationship with employee performance. Smart technologies help to increase the KMP and further enhance the performance of employees working in the health cluster in Hail. Research limitation/implications- This study has comprehensively examined (KMP) as an independent variable influencing employee performance. Still, upcoming examinations can use other measurements of knowledge management, such as knowledge management capabilities, knowledge management practices, etc. Furthermore, this study is limited to the service sector, so future studies can use this model for the manufacturing sector to analyse the accuracy of the model.  Originality/Value - This research explains the relationship between Knowledge management processes, employee performance and smart technologies in the healthcare sector. This study attracts this sector to use smart technology because the use of technologies not only increases the knowledge management process but also enhances the work abilities of employees. Based on the findings, this study has a unique contribution in the dust of studies related to knowledge management, such as no study to date conducted using a combination of these variables. This study is the best literature for policymakers, health management and researchers. 

Integration of Artificial Intelligence Applications and Knowledge Management Processes for Construction Projects Management

Artificial intelligence systems have gained access to various scientific and research fields, especially in the construction industry. The study seeks to confirm the vital role of introducing Knowledge Management (KM) integrated with Artificial intelligence (AI) applications in the projects. It requires qualifying engineers and imposing their current qualifications to achieve the benefits of Integration of AI Applications based on KM processes to perform their professional roles and recognize the need to develop their capabilities through training and development. The field survey was intended only for 85 engineers working on construction projects (public and private sectors). Three axes were clarified to allocate the extent of the sample response and determine the benefits of using the KM process and AI applications for the success of construction projects. The results showed a positive relationship between the demographic variables of the response and the benefit of using the KM process and AI applications and explaining the variance in the regression relationships. Therefore, the study suggests integrating AI applications based on the KM process to achieve business goals and effectively benefit and exchange management, as its use leads to faster and more effective decision-making, especially if the project strategy approves it. Doi: 10.28991/CEJ-2024-010-03-06 Full Text: PDF

The Effect of Knowledge Management Processes on Administrative Creativity in Insurance Companies

The Effect of Knowledge Management Processes on Administrative Creativity in Insurance Companies